Most transactions run smoothly; however, sometimes problems do occur. If you have trouble with a purchase, you can communicate directly with your seller by opening a dispute in our Resolution Center.

You have until the date noted on the transaction details page to open a dispute with PayPal.

You can open two kinds of disputes:

1. Item not received disputes: If you bought something but didn’t receive it, you can open an ‘item not received’ dispute. Before you open your dispute, wait at least 3 days from the transaction date so your seller has enough time to ship the item.
2. Significantly not as described disputes: If you received an item that’s significantly different from the seller’s original description, you can open a ‘significantly not as described’ dispute. When you open a ‘significantly not as described’ dispute, you may be responsible for return shipping costs. Here is what we consider significantly not as described:

• You received a completely different item. Example: You purchased a book and received a DVD or an empty box.
• The condition of the item was misrepresented. Example: The listing said "new" and the item was used.
• The item was advertised as authentic but is not authentic.
• The item is missing major parts or features which were not disclosed in the listing.
• You purchased three items from a Seller but only received two.
• The item was damaged during shipment.

Here's how to open a dispute:

1. Log in to your PayPal account.
2. Go to the Resolution Center.
3. Click Report a problem.
4. Select the date range for the transaction you want to dispute.
5. Click the radio button beside the date of the transaction you want to dispute, then click Continue.
6. Select the reason for your dispute, and then click Continue.

Tips:

• You and your seller have 20 days to resolve the dispute.
• If you and the seller can't resolve the problem, you can ask us to investigate by escalating your dispute to a claim.
• If a dispute isn't escalated to a claim within 20 days, it will automatically be closed. Once a dispute is closed, it can't be reopened or escalated to a claim.
• Your purchase might be covered by PayPal Purchase Protection. To learn more, click Security at the bottom of any PayPal page.